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Crunchyroll.com - Site Issues

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56366 cr points
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62 / M / Earth
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Posted 4 days ago , edited 4 days ago

ZeroFatality wrote:

My account was unable to renew because my old card information (for a card that had been cancelled due to fraud) was the payment method on my profile. I received an email about it and promptly updated my card information...but can't seem to renew. The button doesn't link me to anything. Additionally, it seems like there is no longer an annual subscription option?

Some parts of the site still treat me as a premium member while other parts treat me as a free member. Hoping to get a quick response since it's the weekend and I'm not going to be pleased if I have to deal with ads and stuff over the weekend. Submitted an inquiry to CR, but that always takes a couple days from prior experience...


Is it set here correctly too?

https://www.crunchyroll.com/acct/membership/billing
8295 cr points
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26 / M / California
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Posted 4 days ago , edited 4 days ago
I'm not sure what you mean by set correctly. That link says I'm on Free status.

But when I go to upgrade, 1) there's no annual option, and 2) it says I can't upgrade because I'm already Premium.
56366 cr points
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62 / M / Earth
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Posted 4 days ago , edited 4 days ago

ZeroFatality wrote:

I'm not sure what you mean by set correctly. That link says I'm on Free status.

But when I go to upgrade, 1) there's no annual option, and 2) it says I can't upgrade because I'm already Premium.


I think you probably will only get that specific situation fixed once support answers your ticket...
248703 cr points
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29 / M / Anime World
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Posted 2 days ago , edited 2 days ago
Idk why but I constantly get logged out on ioS recently.

Anyone konw why?
24 cr points
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Posted 2 days ago , edited 2 days ago
I've been having trouble because my queue isn't updating! It only started doing this about an hour ago and the main problem is that the episodes I watch aren't recorded (meaning that I'd have to remember where I'm at). Also, even if I move titles around their positions are reset when the page is refreshed Hope this is fixed, good luck!
24 cr points
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Posted 2 days ago , edited 2 days ago

FictiveFeline wrote:

I've been having trouble because my queue isn't updating! It only started doing this about an hour ago and the main problem is that the episodes I watch aren't recorded (meaning that I'd have to remember where I'm at). Also, even if I move titles around their positions are reset when the page is refreshed Hope this is fixed, good luck!


It is fixed! Not sure what happened but the queue seems to be working as normal again Hooray!
36428 cr points
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31 / M / U.S.
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Posted 2 days ago , edited 2 days ago
^ My watch history isn't updating anymore.
36428 cr points
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31 / M / U.S.
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Posted 2 days ago , edited one day ago

EarthLight22 wrote:

^ My watch history isn't updating anymore.


Nevermind, that issue has cleared up.
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