Post Reply Pre-Order Cut off?
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Posted 3/26/14 , edited 3/26/14
Hi I just placed an order for two pre-order items the Ryuko Matoi Nendroid and the Levi Figma. This was my first purchase through Crunchyroll too. I placed the order just fine but I've noticed on many other websites that pre-orders are closed for those same items and was just wondering if there's a chance my order may be cancelled. If so am I correct in assuming I would be refunded for the purchase?

(If it matters a friend actually made the purchase for me on his account as a gift.)
Crunchyroll Store Manager
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Posted 3/26/14 , edited 3/26/14

Thanks for asking. In regards to the preorders, we usually order more than preordered for cases like yours where you purchase after the preorder deadline. If you were able to purchase in our store, then that means you have reserved your unit. Of course, there is always the chance that the company (in your case Good Smile Company) does not allocate enough units for their overseas demands, but that's a rare occurrence and should not happen for your case.

In regards to other shops, they usually only purchase the units they had people order for and not hold any additional stock. That's why their sites show "Preorder Closed."

Thanks for your purchase! Hopefully this cleared things up. If you have any other questions feel free to reply to this thread.
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Posted 9/18/14 , edited 9/18/14
Carrying on from above, when is a preorder deadline usually?
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