Post Reply Cannot login into PS3 app
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Posted 3/28/14 , edited 3/28/14
I just signed up for a free trial on my laptop and downloaded the crunchyroll app on my PS3.

Whenever I login it says: "you must be a premium anime, drama, or all-access member. So it won't let me login. And whenever I try to use the free trial screen to login as an existing user it says the following: "we noticed that you've already used your free trial. Please visit to restart your premium membership."

I can't seem to login. It works fine on my iPad.

Any help is much appreciated.
109849 cr points
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58 / M / U.S.A. (mid-south)
Posted 3/28/14 , edited 3/29/14

chichung86 wrote:

Any help is much appreciated.

I noticed something odd when I checked your profile. Your account type lists simply "Premium Member". That section would normally read "Anime Member", "Drama Member", or "All Access Member" (or even "Manga Member").

I would advise contacting customer service directly (via the "Contact Us" link at the bottom of any page) and calling this to their attention.

I am curious if this is something new they've added (perhaps it gives all access during the trial period and then reverts to the chosen type when billing begins), and the PS3 app doesn't recognize it.

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