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New Roku Update!

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14 cr points
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53 / M
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Posted 8/19/14 , edited 8/19/14
The more I think about this and use it, the more I hate the new interface. I used to love Crunchyroll and recommended it all the time...not any longer. Honestly who ever was in charge of this new interfaces development,testing,and roll out needs to be fired. When making major changes to something a "glitch" or two is understandable.This interface does not have a few small problems to work out.Its a complete and utter failure....who ever put this together should be ashamed. I was so frustrated last night I turned off CR and watched Netflix anime....something I have not done in a long time.

If CR wants to keep this obviously unliked new interface....at least allow members the option to use the old interface.My guess is they cant do that because the old interface doesnt support the new bombardment of ads (most of which are annoyingly repetetive)

Seriously,what was management thinking?


48022 cr points
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50 / M / USA
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Posted 8/19/14 , edited 8/19/14
This new interface which is, to put it mildly, an utter abomination in terms of 'user experience', means we don't watch Crunchyroll on the Roku anymore, which means we don't watch Crunchyroll at all. If nothing changes soon, this will be my last 3 month period as a paying customer.
14250 cr points
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31 / F / South Carolina
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Posted 8/19/14 , edited 8/19/14
Man, I really hate this.

I used the "skip forward and back buttons" all the time to find specific scenes since it gave a preview over the progress bar.

The episode isn't automatically updating to show the next one (at least on Fist of The North Star. I don't want to watch ep 17 again, dangit!)

I can't scroll through episodes on my queue.

It's harder to search for things.

On top of that, I'm not the type who really likes watching videos on the computer.

Major fail, you guys. Very disappointed. I cancelled my membership, and I @#$%ing loved you guys.
3571 cr points
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48 / M
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Posted 8/19/14 , edited 8/19/14
Well, if enough people cancel their subscriptions they may actually do something about their negligence.
36005 cr points
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53 / F
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Posted 8/19/14 , edited 8/19/14
the new app
SUCKS!!! it's not easier to use, and it's actually harder to view old episodes of animes
why the change?
52242 cr points
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41 / F / Arkansas
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Posted 8/19/14 , edited 8/19/14
I just realized I got STUPID LUCKY!!!! My yearly auto renewal was actually scheduled for the 15th of this month and I was feeling really pissed off that I had just paid these fockers and then they promptly broke my roku app with this PHENOMENALLY BAD "update"!

GUESS WHAT? I forgot to change my cc data when it expired last time! Which means I DIDN'T PAY THEM FOR THIS BOVINE WASTE!!!!

AAAAANNNNDDDD,

I'm not going too.

So now I'm feeling a lot better about this fiasco, because I'm not actually paying for it anymore. And right at the perfect time too!
So, partly due to my forgetfulness, but from this moment forward quite deliberately I am no longer giving crunchyroll my money.

Because you broke my roku app. so, crunchyroll roku dev team, where ever you are... go eat a gentlemans sausage.

I'm feeling much better now!
115553 cr points
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61 / M / U.S.A. (mid-south)
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Posted 8/19/14 , edited 8/19/14

towelgirl21 wrote:

I used the "skip forward and back buttons" all the time to find specific scenes since it gave a preview over the progress bar.

Unfortunately, that probably is not going to be returning any time soon. In the Roku topics in the Help! section over the past year, it was mentioned that the new app would no longer have that. From what I've read in the Roku SDK docs, it may have something to do with a file type used for static images not being supported with the new HLS streaming.



The episode isn't automatically updating to show the next one (at least on Fist of The North Star. I don't want to watch ep 17 again, dangit!)

You have to exit and re-enter the app for it to update.

While as others have pointed out the old app had the same issue, it wasn't a big problem, as the old app allowed you to select any other episode from the series while in the queue. Of all the issues with the new UI, this is #1 on my "I can't believe they didn't see that as a major problem" list.

38321 cr points
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36 / M / Bellingham WA, USA
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Posted 8/19/14 , edited 8/19/14
I think it's telling that it seems to be that only the handful of extremely prolific "no HD! rabble rabble rabble!" complainers are the only ones who are happy with this update, and even they're pretty divided.

Judging by what's happened now, majority of users seemed to have been pretty content with the 480P version. If something works well and isn't broken, you don't tend to have a need to post about it very often.

I feel like sloppy work with an endless string of workarounds got pushed forward in an effort to appease the vocal minority of users, and the silent majority are the ones now suffering because of it. I would have waited another year or more for HD if more care would have gone into keeping the interface at least comparable to the old one, if not better.

Surely the designers must have realized that they were taking steps backwards, but they likely convinced themselves that people would be blinded by their joy at HD and would over look it. Not beta testing was the equivalent to shooting yourself in the foot. I would expect Funimation to have done something like this, but not Crunchyroll. I hope you make wiser design decisions in the future, because this whole fiasco could have easily been avoided.

This Roku update is basically Windows 8. It's shoehorning in an interface that's designed for entirely different devices, and you just expected your customers would be cool with it without actually thinking it through.
52242 cr points
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41 / F / Arkansas
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Posted 8/19/14 , edited 8/19/14
@balzack, you are exactly right. I don't look at the forums for months at a time. I had no idea this was coming. I have crunchyroll on my iToys and roku, so I never needed the website anymore. This isn't a social media site for me. HD? Who cares? You want to see the lines more clearly? WTF? They are drawings. There is only so much detail you can get. Now it's all broken and the only people who seem to be happy are the ones who were screaming for HD and haven't actually tried to USE the app yet. There are plenty of the pro-hd people who have initially been all "yay's, hd!" and then are back a few pages later joining the over arching chorus of "wtf happened? It doesn't work anymore!"

HD was not worth breaking the usability of the app for!!!
Seriously, rushing developers is never a good plan. You get shoddy crud.
3571 cr points
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48 / M
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Posted 8/19/14 , edited 8/19/14
Instead of forcing everyone to update they should make it an optional thing and let the individual update of their own accord. I'm sure most would have waited to see reviews of the update before doing so and most probably would've chose NOT to update.
38321 cr points
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36 / M / Bellingham WA, USA
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Posted 8/19/14 , edited 8/19/14

burrkitty wrote:

@balzack, you are exactly right. I don't look at the forums for months at a time. I had no idea this was coming. I have crunchyroll on my iToys and roku, so I never needed the website anymore. This isn't a social media site for me. HD? Who cares? You want to see the lines more clearly? WTF? They are drawings. There is only so much detail you can get. Now it's all broken and the only people who seem to be happy are the ones who were screaming for HD and haven't actually tried to USE the app yet. There are plenty of the pro-hd people who have initially been all "yay's, hd!" and then are back a few pages later joining the over arching chorus of "wtf happened? It doesn't work anymore!"

HD was not worth breaking the usability of the app for!!!
Seriously, rushing developers is never a good plan. You get shoddy crud.


Yeah, I mean there's a reason that they tend to call 480p Enhanced Definition instead of Standard Definition. It looks pretty good in a sort of pseudo-HD kind of way. Plus I've always appreciated the fact that I'm getting fairly decent quality while keeping my bandwidth on the low end.
52242 cr points
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41 / F / Arkansas
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Posted 8/19/14 , edited 8/19/14

Balzack wrote:


Yeah, I mean there's a reason that they tend to call 480p Enhanced Definition instead of Standard Definition. It looks pretty good in a sort of pseudo-HD kind of way. Plus I've always appreciated the fact that I'm getting fairly decent quality while keeping my bandwidth on the low end.


Well, you can probably kiss the low bandwidth goodbye. There are a LOT of people with low bandwidth reporting freezing, stuttering, eternal load screens, error messages. So much for running multiple devices at the same time. Sigh.
39015 cr points
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51 / F
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Posted 8/19/14 , edited 8/19/14
I am seriously disappointed with this update. It is the worst & most user unfriendly update possible. Why does it have to take me twice as long to do what only took moments in the old app to accomplish. The queue is a completely useless feature now. You can't go to the next/previous episode you can't view the show info and you can't fast forward or rewind quickly anymore.

what was the point of updating the UI if it's just going to be a huge hassle for your customers to navigate through. I have been a paying customer of CR for a few years now & I am seriously considering cancelling my subscription for the first time ever!

This really sucks guys please at least consider making a few changes to the update like letting us access other episodes from the queue area like before or even having a way to get to the show info page from the queue somehow so we don't have to go through hoops to view the rest of the episodes. If sucky app like Hulu can do it you guys can find a way to do it too.
52242 cr points
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41 / F / Arkansas
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Posted 8/19/14 , edited 8/19/14
I will contact roku...
18025 cr points
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Posted 8/19/14 , edited 8/19/14
Here's my post in the "official feedback thread." It got some flattering comments from ghettotechnogeek and GoldComet, but no official response. Maybe someone from Crunchyroll will see it here. Bjaker, if you're monitoring this thread, thank you for being on the front lines before this angry mob. :sweatingbullets:

tobikunai wrote:


roku_test wrote:

Hi, this is Joel from Roku. JUST FYI on the Play Button issue - in order to make the application compatible with legacy devices some of which do not have a star button or a back button on the remote, the Play button was used as a work around.

- Joel


Hi Joel,

Thank you for responding on the forum, and thank you all for the effort in driving the development of the Crunchyroll app on Roku, in contrast to many Roku apps that stagnate.

But development in this case has not meant improvement. As many have pointed out, the fact that a menu button is even needed is a major step backward. The correct solution is to have an interface that doesn't need a menu button. It can have a menu button, but the old app proves that it should not need one.

There have been many complaints on this forum that boil down to the following:

"Why aren't the 5 menu selections on the app start page instead of the confusing and hidden pop up menu?" (senasmrt)
"Why doesn't the BACK button do anything?" (multiple posters)

Joel, I think I know why, but maybe you can confirm. To me, it appears that nobody designed the app's workflow. In the old app, you always go from less detail to more detail:

anime => queue => series => episode => seek-within-episode
drama => browse => category => series => episode => seek-within-episode


To navigate forward, you make a choice with the arrows and hit "OK." To navigate back, you press "BACK." That's good UI design! It precisely mimics the thought process of anyone who sits down wanting to watch something. At any given point in this workflow, there are very few sensible options, which is why it's possible to do everything with OK+arrows. No menu button needed. No "BACK" button needed on legacy devices so long as there's a "back" option selectable onscreen. That's good UI design!

Of course, the other buttons had their uses, like the now-missing PgUp/PgDn functionality, but the fact is that the old app allowed me to watch Crunchyroll for hours without taking my thumb off the OK/arrow pad. That's good UI design!

The new app is designed like an amateur web page. Every screen has a bunch of thrown-together options that take you to another screen full of thrown-together options, with no sensible order, no sensible navigation, no sense of, "am I getting closer to my goal?" And that is why this bizarre, unintuitive, hidden pop-up menu is needed -- it's the duct tape that holds this mishmash together.

I know that Baker asked for specific, actionable suggestions. As a longtime software developer, I totally understand that. But by the same token, I also understand that sometimes things are just designed wrong and little patches can't fix it. I cannot think of a better workflow than the previous app's design, so whoever architected this app needs to either show us a better workflow (with genuine beta validation), or bring back the workflow from the old app, or just bring back the old app.

Seriously, I do not want to use the new app. When a software release contains major regressions, you always give the customer a way to roll back. Always.

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