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New Roku Update!

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GrimAk 
26 cr points
Send Message: GB Post
28 / M / North Pole, Alaska
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Posted 6/9/19 , edited 6/9/19
Hey I have a roku 2 and I've purchased the premium though for some reason every time I login it asks if I would like premium. I can't get it to work with me at all. (I did purchase premium on my roku without having to put in my email or user name anything really) If I were to login and follow the directions to sign up and make an account would I lose the premium I've purchased this month??
58127 cr points
Send Message: GB Post
63 / M / Earth
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Posted 6/9/19 , edited 6/9/19
This account you are posting from does not show you as being premium...You might have a different account created using some stored email address and not realize it, or else your premium didn't activate.



You may need to contact support to figure it out if you know the last 4 digits of the card that was billed...

/contact

If you have to do that, you will get two bot mails right away, and then days, to even more than a week later, you will get a third email from a real person to interact with...

It's possible too, that you actually have a second account created with some stored email address different from the one you used on this account; I've seen reports of that happening.
GrimAk 
26 cr points
Send Message: GB Post
28 / M / North Pole, Alaska
Offline
Posted 6/9/19 , edited 6/9/19
Well that's the thing I did sort of have an account. The one I'm using to post this is new. The old one didn't even have an email I just hopped on and put in my card to pay premium. The only thing keeping me from getting this one upgraded is they're is some safety that won't allow me to use the same card to pay on this new one. Ha and the real drag is I can't recover the old one now cause it never had an email.
GrimAk 
26 cr points
Send Message: GB Post
28 / M / North Pole, Alaska
Offline
Posted 6/9/19 , edited 6/9/19
The whole reason I wound up in this mess was because I wanted to have updates sent to me as well a little more control over my account.
58127 cr points
Send Message: GB Post
63 / M / Earth
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Posted 6/9/19 , edited 6/9/19

GrimAk wrote:

The whole reason I wound up in this mess was because I wanted to have updates sent to me as well a little more control over my account.


Did you read the part of my post with the link about contacting support with the last 4 digits of your CC number? The forums are only for peer-to-peer assistance, and we can't help you directly with account issues. Staff rarely ever responds here...
GrimAk 
26 cr points
Send Message: GB Post
28 / M / North Pole, Alaska
Offline
Posted 6/9/19 , edited 6/9/19
Yes I did I keep getting busy with the vehicle. I'm going to do that as soon as I'm back in the house.
GrimAk 
26 cr points
Send Message: GB Post
28 / M / North Pole, Alaska
Offline
Posted 6/9/19 , edited 6/9/19
Actually I had already posted a message for them there. Filled out all the info and gave them a detailed description of how it went. I believe I sent it off about and hour or two ago. Thank you for the help. I appreciate it. I suppose it's a waiting game now.haha
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