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Crunchyroll Now On Xbox ONE~!

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5 cr points
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32 / M
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Posted 8/2/18 , edited 8/2/18
I've signed up online but I want to link my account with my Xbox account, how do u do that please?
43 cr points
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Posted 8/19/18 , edited 12/9/18

Dexeh wrote:

For the love of all that good and holy on this planet, please fix the Crunchyroll App on the Xbox One. it competely refuses to launch and I have tried every workaround or potential solution imaginable. Here I am with my premium subscription and I cannot even watch Crunchyroll on my television.

This is beyond inexcusable for the leading point-of-access anime company in North America.


Having these issues for the past month, every day, and every time I try and sign into the app. Opens for 2 seconds then crashes. You guys obviously make enough money to be able to fix it, so at least give a little effort
5 cr points
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Posted 8/24/18 , edited 8/24/18
it would be nice if you could just log into your account via xbox rather than having to start a new trial. great service just not very user friendly
11 cr points
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18 / M
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Posted 9/9/18 , edited 9/9/18
Was happy to download but it crashes constantly can someone help me with this issue
9 cr points
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Posted 9/9/18 , edited 9/9/18
Crunchyroll loves to not help their customers. Been trying for months and the app is still crashing everytime. Fix.
Posted 9/9/18 , edited 9/9/18
WOOOT
49006 cr points
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33 / Cleveland, OH
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Posted 9/11/18 , edited 9/12/18

Foxxxyy wrote:

Crunchyroll loves to not help their customers. Been trying for months and the app is still crashing everytime. Fix.


Make sure your queue isn't filled with too many shows. I was having the same issue months ago, but removed a bunch of shows (I removed around 30 shows) from my queue that I had finished watching and the app stopped crashing.
9 cr points
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Posted 9/11/18 , edited 9/12/18

icy1007 wrote:


Foxxxyy wrote:

Crunchyroll loves to not help their customers. Been trying for months and the app is still crashing everytime. Fix.


Make sure your queue isn't filled with too many shows. I was having the same issue months ago, but removed a bunch of shows (I removed around 30 shows) from my queue that I had finished watching and the app stopped crashing.


I don't keep a queue anymore and and delete my history on the regular trust me it's not on my end, crunchyroll just really needs to update their stuff
49006 cr points
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33 / Cleveland, OH
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Posted 9/11/18 , edited 9/12/18

Foxxxyy wrote:


icy1007 wrote:


Foxxxyy wrote:

Crunchyroll loves to not help their customers. Been trying for months and the app is still crashing everytime. Fix.


Make sure your queue isn't filled with too many shows. I was having the same issue months ago, but removed a bunch of shows (I removed around 30 shows) from my queue that I had finished watching and the app stopped crashing.


I don't keep a queue anymore and and delete my history on the regular trust me it's not on my end, crunchyroll just really needs to update their stuff


Well, that is how I fixed the Xbox One app crashing.
22149 cr points
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28 / M / long beach
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Posted 9/15/18 , edited 9/15/18
Why is this app so slow on the Xbox??? but the ps4 has its on issues. like MHA episode 61 is available on the Xbox but not on the PS4 even though it says updated on the ps4??? why cant they update the xbox app to be faster??? why does all the apps suck?
64687 cr points
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M / Warner Robins, GA...
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Posted 9/27/18 , edited 9/27/18
Still get server error 1 or 2 times a week.
49070 cr points
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45 / F / Georgia
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Posted 9/28/18 , edited 9/28/18
I was having issues with the Xbox One and contacted support. After the standard response of delete the app, clear it from my linked account, and reinstall I got the following set of instructions:

Because the servers for various devices are all located in different parts of the country sometimes it's a matter of pointing to the right DNS server. So let's see if updating your Xbox One's DNS settings will help.
OpenDNS Servers:

Primary: 208.67.222.222
Secondary: 208.67.220.220
Google Public DNS Servers:

Primary: 8.8.8.8
Secondary: 8.8.4.4
From your Xbox:

Go to the Dashboard
Press the Options button on the controller
Go to Network
Go to Advanced Settings
Go to DNS settings
Select Manual
Enter Primary DNS
Enter Secondary DNS
Save and Restart your XBOX

This DNS change seems to work well with ongoing video problems.

I apologize again for the inconvenience and extremely long wait time. Have a great day!
64031 cr points
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40 / F / Skokie, IL
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Posted 10/2/18 , edited 12/9/18
I have been having the Xbox crashing issue since before there was even an XBox One. I resorted to using the VRV app which has its own issues and does not have all the shows available right away. I’ve been a premium member since day 1 of Crunchyroll so I’m pretty upset that they have yet to address this years long issue.
10 cr points
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Posted 12/9/18 , edited 12/9/18
So I have an account linked to my xbox one account but it's an old account that I lost the info for so I had to make a new account. Idk how to sign out of the old account. I just want to sign into my new account and be able to watch it on my xbox one so please help?
58749 cr points
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63 / M / Earth
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Posted 12/9/18 , edited 12/10/18

leonheart505 wrote:

So I have an account linked to my xbox one account but it's an old account that I lost the info for so I had to make a new account. Idk how to sign out of the old account. I just want to sign into my new account and be able to watch it on my xbox one so please help?


For account problems, contact support directly: /contact Someone on staff will need to track down your old account from the email; the forums are mainly for peer to peer help.

You will get two bot emails first, followed anywhere from hours to days later by a third email from a real person.
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