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Black Screen When ads play

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3 cr points
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28 / M
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Posted 5/12/16 , edited 5/13/16
When I'm watching naruto shippuden, when an is supposed to play, there is a blank black screen. It's more of a very dark blue, but whatever. Sometimes an ad does play but after the ad is done, there's a blank black screen
66 cr points
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21 / M / Australia
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Posted 5/15/16 , edited 5/15/16
I'm getting the same issue, I've tried a range of things to fix it but it mostly just seems to randomly come and go with no real reason and it's a real pain.
12 cr points
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18 / F
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Posted 5/15/16 , edited 5/15/16
I had the same problem as well and I contacted crunchyroll yesterday. One of the members from the Support Team told me that it was something wrong with the app that they are trying to fix and that they'll let us know somewhere in the forums when that will be fixed.
20 cr points
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103 / F
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Posted 5/15/16 , edited 28 days ago
Yeah. I'm having the same issue. Sometimes adverts will play but a lot of the time the screen just goes back and I can't play the episode again. I can never really finish an episode without the app turning black and freezing like this. I tried refreshing multiple times, logging off and on again and even deleting the app and re-downloading it. It never works, though. I haven't really been using Crunchyroll lately because of this. I'm glad that I'm not the only one with this issue. Everyone with the app seems to have it. Hopefully it will be fixed.
16 cr points
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34 / F
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Posted 2/17/19 , edited 2/17/19
I am currently having this issue. Can anyone link me a post to the solution?
10 cr points
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Posted 2/17/19 , edited 2/18/19
I’m also having this issue. Is there any update on when it will be fixed?
10 cr points
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17 / M
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Posted 2/18/19 , edited 2/18/19
I've got the same problem
12 cr points
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38 / M
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Posted 2/18/19 , edited 2/18/19
PS3 JUST did that on 2 shows.

It worked on a different one tho

I had to go back to netflix

maybe it is about specific ads that are linked to specific anime.
10 cr points
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Posted 2/19/19 , edited 2/19/19
I have been having the same problem for the last few days. I have sent a email off and am waiting on a reply.
7 cr points
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Posted 28 days ago , edited 28 days ago
I’ve had the same issue starting a few days ago, it makes watching anything nearly impossible.
5011 cr points
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25 / F / England
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Posted 28 days ago , edited 28 days ago
Glad it’s not just me. Really starting to bug me. Haven’t been able to watch anything.
10 cr points
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Posted 26 days ago , edited 26 days ago
I’m having the same problem oof
7 cr points
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Posted 26 days ago , edited 26 days ago
This has been happening for years, don't expect a quick fix
401 cr points
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Posted 16 days ago , edited 16 days ago
I can’t watch on my iPhone all I get are ads that go to black screen and stay stuck there don’t matter how many times I try
18 cr points
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30 / F / Gig Harbor
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Posted 13 days ago , edited 13 days ago
You must be using your older devices. The app is starting to optimize with newer devices.
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