Specific Episodes Not Loading

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Posted 7/18/17 , edited 7/18/17
"Lord Marskman and Vanadis" episode 12 is not loading.

"One Piece" episode 75 is not loading.

This is on Apple TV. I've watched plenty of other shows while occasionally going back to check these two. Both continuously fail, although sometimes Lord Marksman gets about 5 seconds in before failing.

Not sure this is the right place, but the advice for contacting Crunchyroll given here goes into an infinite loop, just reloading the same page whenever you hit the "contact us" button: https://help.crunchyroll.com/hc/en-us/articles/206437495-How-do-I-contact-Crunchyroll-Customer-Service-
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Posted 7/19/17 , edited 7/19/17
I had similar problems lately, mostly on my PC. Strangely enough, the episode plays fine on my iOS (not in the best quality but still works).

Problems I had today includes Yugioh Vrains and Magical Circle Guru Guru.
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Posted 7/19/17 , edited 7/19/17

Deathypoo wrote:

Not sure this is the right place, but the advice for contacting Crunchyroll given here goes into an infinite loop, just reloading the same page whenever you hit the "contact us" button: https://help.crunchyroll.com/hc/en-us/articles/206437495-How-do-I-contact-Crunchyroll-Customer-Service-


It's not an infinite loop. You just need to scroll down a bit:



When you click that link, it goes here:






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Posted 7/19/17 , edited 7/19/17
Stark700, Using my tablet to watch did the trick!

lorreen, that link is written as if it's only for billing questions, and then the line that you cropped out below it says "If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details."

With the "contact us" link just looping to the same page. I feel kind of stupid for not just checking the billing link to see whether it works for other requests, now that you show that, but still... that's not what it looks like it's for.
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