Post Reply Membership will not activate
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Posted 8/4/17 , edited 8/4/17
Is anyone else having a problem paying for premium through the apple store or the crunchyroll app? I apply for the crunchyroll subscription but it still doesnt give me the membership? Is there a bug or something with paying with apple or is it the servers? I'm not sure but i would like to see if this problem can be resolved.
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Posted 8/5/17 , edited 8/5/17
I've had the same problem and it's still charged me
I have screenshots for proof and don't want my money to go to waste.

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Posted 8/5/17 , edited 8/5/17
This is also going on in regards to VRV. This is apparently something that's happening to EVERYONE related to an Ellation service.
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Posted 8/5/17 , edited 8/5/17
Sorry, I am not familiar with VRV or Ellation, could you please explain what this means and how it's affecting crunchyroll users
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Posted 8/5/17 , edited 8/5/17

iiSaaim wrote:

Sorry, I am not familiar with VRV or Ellation, could you please explain what this means and how it's affecting crunchyroll users


Ellation is Crunchyroll's parent company; VRV is a "sister" company that provides video content from Crunchyroll, Funimation and a few other places.

I'm not familiar with the membership activation problem, but I'd suggest contacting customer support directly using the ]/contact form if you haven't already.
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Posted 8/5/17 , edited 8/6/17
I've actually been informed that it's related to the synchronization of the payment servers. If something hiccups at the wrong time, you can get a payment that's supposed to go through and it DOESN'T. It then glitches out, and it SAYS you have premium, but it isn't in effect. Apparently on VRV you cancel and resume membership and it resolves it, but I don't know how that works out on crunchyroll. What I do know is that I had an issue where account linking made me still somehow not have premium on Crunchyroll itself. But in the end, after having it manually activated for a month via the crunchybot, it ended up being resolved and I have had it as I should ever since.
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