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Post Reply Account stolen
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Posted 10/12/17 , edited 10/12/17
Hello, I'm not sure if this is the right forum for this but. I recently remembered my password for my old email which was connected to the account -Confusion and I would like to reuse this account but whenever I ask CR to send me a reset password email, it fails to do so. Is there any help for this? Basically, if the email would go through, I can have my account back but I am getting 0 messages in my inbox from Crunchyroll.com
Der Zoodirektor
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Posted 10/12/17 , edited 10/12/17

Galax-y wrote:

Hello, I'm not sure if this is the right forum for this but. I recently remembered my password for my old email which was connected to the account -Confusion and I would like to reuse this account but whenever I ask CR to send me a reset password email, it fails to do so. Is there any help for this? Basically, if the email would go through, I can have my account back but I am getting 0 messages in my inbox from Crunchyroll.com


Your email address was missing a letter. It should work now.
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Posted 10/12/17 , edited 10/13/17
Well that's embarassing.
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28 / F
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Posted 2/11/18 , edited 2/11/18
Mine and my husbands Premium account was hacked too, on Tuesday 2/6/18. I have sent 3 tickets to support with no response yet. (it is now 2/11/18) WTF Crunchyroll. I have been a premium member for almost 6 years now, before we got married! the fact that there is no option in the email to say "this wasn't me, click here" is CRAZY. the guy who STOLE OUR ACCOUNT's email is; [email protected] our ACTUAL email is; [email protected] please fix this.



HOLY CRAP TO EVEN POST A REPLY I HAVE TO VERIFY THIS TEMPORARY ACCOUNT?!!!!!!!!!??? BUT SOME RANDOM ASS DUDE CAN STEAL OURS
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Posted 2/18/18 , edited 2/18/18
I've run into a similar situation. My original email was [email protected], username: Suctorialbog. I've also been a member for years.
I'm attaching an image but can;t get it to show up. PLEASE HELP ME!!!
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62 / M / Earth
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Posted 2/18/18 , edited 2/18/18
You shouldn't post your email in a public forum, that's a good way to get spammed...

Here is the support link: /contact The forum is mainly for peer to peer assistance.

To make images work, take out the "$" sign. It's a bug.
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