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Account stolen

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Posted 10/12/17 , edited 10/12/17
Hello, I'm not sure if this is the right forum for this but. I recently remembered my password for my old email which was connected to the account -Confusion and I would like to reuse this account but whenever I ask CR to send me a reset password email, it fails to do so. Is there any help for this? Basically, if the email would go through, I can have my account back but I am getting 0 messages in my inbox from Crunchyroll.com
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Posted 10/12/17 , edited 10/12/17

Galax-y wrote:

Hello, I'm not sure if this is the right forum for this but. I recently remembered my password for my old email which was connected to the account -Confusion and I would like to reuse this account but whenever I ask CR to send me a reset password email, it fails to do so. Is there any help for this? Basically, if the email would go through, I can have my account back but I am getting 0 messages in my inbox from Crunchyroll.com


Your email address was missing a letter. It should work now.
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Posted 10/12/17 , edited 10/13/17
Well that's embarassing.
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Posted 2/11/18 , edited 2/11/18
Mine and my husbands Premium account was hacked too, on Tuesday 2/6/18. I have sent 3 tickets to support with no response yet. (it is now 2/11/18) WTF Crunchyroll. I have been a premium member for almost 6 years now, before we got married! the fact that there is no option in the email to say "this wasn't me, click here" is CRAZY. the guy who STOLE OUR ACCOUNT's email is; [email protected] our ACTUAL email is; [email protected] please fix this.



HOLY CRAP TO EVEN POST A REPLY I HAVE TO VERIFY THIS TEMPORARY ACCOUNT?!!!!!!!!!??? BUT SOME RANDOM ASS DUDE CAN STEAL OURS
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Posted 2/18/18 , edited 2/18/18
I've run into a similar situation. My original email was [email protected], username: Suctorialbog. I've also been a member for years.
I'm attaching an image but can;t get it to show up. PLEASE HELP ME!!!
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Posted 2/18/18 , edited 2/18/18
You shouldn't post your email in a public forum, that's a good way to get spammed...

Here is the support link: /contact The forum is mainly for peer to peer assistance.

To make images work, take out the "$" sign. It's a bug.
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Posted 10/30/18 , edited 10/30/18
My account has also been stolen by this guy [email protected]

2 business day support for my ticket.
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Posted 10/31/18 , edited 10/31/18
Same thing happened to me this morning. The email address on my account was changed to [email protected] Still waiting on crunchyroll support.

This is just shameful that crunchyroll allows this to happen, hackers break in, change your email and no method to confirm the change, or recover your account. And while you wait days for crunchyroll support to actually respond, despite the fact they say premium members get VIP attention, the hacker has free rain over your account and can now make all the purchase they want on your dime.

I've only been a member for a few months now, but it's evident to me that after my account is recovered, I will most likely cancel my premium until this is fixed.
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Posted 12/13/18 , edited 12/14/18
I need help.

My original username have been hijacked by hacker, and the e-mail was changed. The hacker has taken over my access to crunchyroll and I am concerned that the hacker has access to private information such as name, address, birthdates, etc.

Please restore my original username so that I can access my account.

My original username in crunchyroll is Ozawajin. The e-mail address was changed from [email protected] to [email protected]

see below:

Hi,
Your email address has been updated to: [email protected]

To make additional changes to your profile, please click on this link or follow the link below.

http://www.crunchyroll.com/acct?action=emailpw

Thanks,
Crunchyroll Support Team


PLEASE RESPOND AND CORRECT AS SOON AS POSSIBLE.
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Posted 12/13/18 , edited 12/14/18

tksler wrote:
I need help.
PLEASE RESPOND AND CORRECT AS SOON AS POSSIBLE.

You need to directly contact support for account problems: /contact You will get two unhelpful bot emails, then anywhere from hours to possibly days later when they have a high load, you will get a third email from a real person to interact with.
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Posted 12/14/18 , edited 12/14/18

asharka wrote:


tksler wrote:
I need help.
PLEASE RESPOND AND CORRECT AS SOON AS POSSIBLE.

You need to directly contact support for account problems: /contact You will get two unhelpful bot emails, then anywhere from hours to possibly days later when they have a high load, you will get a third email from a real person to interact with.


Hi Asharka.

thank you for the assistance, unfortunately when I tried to use the link to send the information, the link asked me to "choose a category" and I could not complete the message to be sent to Crunchyroll.

any help suggested appreciated.

thanks so much again

Ozawajin
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Posted 12/14/18 , edited 12/14/18

tksler wrote:
when I tried to use the link to send the information, the link asked me to "choose a category" and I could not complete the message to be sent to Crunchyroll.


When filling out the form, are you unable to expand the Problem choices when you click the "Choose an option" dropdown menu object? Or did you just not know which one to choose? Probably should be "Account/Login"



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Posted 12/15/18 , edited 12/15/18
UUGHH, thank you so much for clarification. For some reason I didn't even think that was a pulldown menu option...

I feel stupid. Thanks so much for the help!
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Posted 1/15/19 , edited 1/16/19
My account was recently stolen by someone with the email, [email protected] Can anyone help????
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Posted 1/16/19 , edited 1/16/19

fadedchrome wrote:

My account was recently stolen by someone with the email, [email protected] Can anyone help????


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