Post Reply Amazon Fire TV No Video or Audio
20011 cr points
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Posted 8/15/17 , edited 8/15/17
I have just installed the CR App on my new Amazon Fire TV and it will show me my queue but if I try and play any anime it just goes to a black screen. The position timer moves but nothing is actually played. I've tried uninstalling and reinstalling and also clearing the cache and data. Nothing works. Thoughts?
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27 / M / Canada
Posted 9/15/17 , edited 9/15/17

Make sure your Amazon Fire TV is fully updated, this might allow you to update the CR app. If you haven't already I'd contact the Crunchyroll support detailing this problem, also include:

- Amazon Fire TV Model
- Fire OS Version
- App Version
- Router Connection (Wi Fi, Ethernet)

Here's the link for the contact form: /contact.
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