Post Reply My queue got populated with all of the anime
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Posted 8/15/17 , edited 8/16/17
Hello,

It has been sometime now, as I essentially stopped using crunchyroll when my queue got flooded with hundreds of shows that I did not add. I have attempted to clear them, but with the only option of doing them one at a time, it is futile. I have gone through the queue and moved the shows I am interested in to the top. There are 23 of them, so the first 23 are the ones that should be in my queue. Would you please clear the rest from my queue, so I can use crunchyroll again? If you are unable to clear those alone, go ahead and just empty the entire queue and I will start over and re-add the ones that I want.

Thank you,
Zac
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Posted 8/15/17 , edited 8/16/17
First, change your password now, and remove all devices on this page: /acct/?action=devices ...you have been hacked. Shows don't self-populate into the queue, someone has to have done it.

Second, a forum post like this won't get you what you want, forums are for peer-to-peer assistance. If it can be done at all, you'll need to put in a support request directly: /contact Maybe they would help since you have been hacked, but otherwise, this sort of thing doesn't usually get priority over subscription/billing issues...

Third, how are you attempting to remove shows from the queue, by visiting each show page? It requires at most two clicks per removal. Staying right on the /queue page, click the drop-down "V" on the right, and then click the "Remove" link that shows up. Go on to the next. Even if you are slow with a mouse, you should be able to easily clear 30 shows per minute, taking maybe a half-hour, or much less than that if you are good at minesweeper...
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