Post Reply Help - Phone Issues
6045 cr points
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Posted 8/19/17 , edited 8/19/17
I had just bought a new android phone yesterday and downloaded Crunchyroll for it. The phone has a 5.5" screen. When the video plays it rotates as normal and the screen size/ratio is normal. Then all of a sudden it zooms in/expands the picture and i only see a quarter of the picture enlarged. Anyone else having this issue and do you know how I can fix it?

I have already checked the Settings>Accessibility> Magnification Gestures and it is off so it cannot be that and the bug happens for any video I watch on Crunchyroll and without me pressing the screen at all. I have found it doesnt do this for any of the other videos such as Youtube e.t.c

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27 / M / Canada
Posted 9/15/17 , edited 9/18/17

Good thinking about the magnification gesture. Have you updated your phone to the most recent version of Android and after doing so, updated the Crunchyroll app? Have you tried rebooting your phone? If you are still having this issue and haven't contacted Crunchyroll I'd do that, be sure to mention the following information along with a detailed explanation of the issue:

- Phone Model
- Streaming Via: (3g, 4g, Wi Fi)
- Service Provider
- Android OS
- App Version

Here's the link: /contact.
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