Post Reply Can I get a hold of a person to help me delete me account?
5005 cr points
Send Message: Send PM GB Post
Offline
Posted 8/19/17 , edited 8/19/17
I've tried canceling my auto renewal and it'll say that it'll cancel in 3 months but it's been 3 months and it's still charging me.
121578 cr points
Send Message: Send PM GB Post
F / Boston-ish
Offline
Posted 8/19/17 , edited 8/19/17

Peezie wrote:

I've tried canceling my auto renewal and it'll say that it'll cancel in 3 months but it's been 3 months and it's still charging me.


You need to contact customer support directly if your account didn't cancel as expected, but first read the Help/FAQ article. If you are paying through iTunes or PayPal other steps are needed to cancel, and those instructions are in the article too:

https://help.crunchyroll.com/hc/en-us/articles/204545309-CANCEL-my-membership-

There's a link for contacting support at the end of the article for if you've tried those instructions and it hasn't worked.

Once your premium membership is canceled, you should be able to outright delete you account here: /nuke
5005 cr points
Send Message: Send PM GB Post
Offline
Posted 8/19/17 , edited 8/19/17
Thanks for this, been trying to find the costumer support. They need a live costumer support or an email we could email them.
121578 cr points
Send Message: Send PM GB Post
F / Boston-ish
Offline
Posted 8/19/17 , edited 8/19/17

Peezie wrote:

Thanks for this, been trying to find the costumer support. They need a live costumer support or an email we could email them.


Sometimes they are available for chat via that Help/FAQ area. If you go into a topic there, sometimes you'll see a little balloon to click for assistance via chat.

The Contact link that's provided in Help/FAQ is how you email them. By using the form it ensures they get some basic info up front to help them route the message and respond most efficiently.
You must be logged in to post.