Why has my subscription moved to Google play?

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trinth 
8 punti CR
Invia un messaggio: GB Post
34 / M / Here
Non in linea
Inviato 9/10/19 , Modificato 9/10/19
I have been a premium member of Crunchyroll for a little over seven years now. For some reason this past month I was billed through Google play. I asked tech support to change this they told me I signed up through Google play last month. All I did was download the app. I do not like this change and I do not want this change. I'm about to leave Android devices behind and having my subscription through Google could cause me a lot of headache. I have canceled my subscription through them but cannot find a place on the website to reinstate it through Crunchyroll directly. I have sent numerous emails to tech support no one seems to care to help me change this. Any help would be greatly appreciated.
Inviato 9/10/19 , Modificato 9/10/19


Hello, Until CS or tech support answer your email see if the following can help, or not.

1. On the upper right corner of the website where it shows "Queue" "Random" "Profile" click on "Profile" and a minor pop up/scroll down menu should appear; on it click "settings" it should take you to your account settings menu. Under "Account Settings" there is an option for "My Devices" click it and it should show a list of devices that are linked to your account. Make sure the android one isn't there, and if it is deactivate it.

2. In the same account settings page, below account settings there's "Purchases and Credit" under there is a setting for "Payment Methods" in there is an option to manage your payment methods. See if it cannot help you.

If you already did those than disregard this post.
4005 punti CR
Invia un messaggio: GB Post
Non in linea
Inviato 1/4/20 , Modificato 1/4/20
How do i start a premium subscription without doing the 14-day trial
Der Zoodirektor
28164 punti CR
Invia un messaggio: GB Post
39 / M / Germany
In linea
Inviato 1/4/20 , Modificato 1/4/20

youngfair187 wrote:

How do i start a premium subscription without doing the 14-day trial


https://www.crunchyroll.com/premium_pick_plan?membership=premium
11 punti CR
Invia un messaggio: GB Post
Non in linea
Inviato 17/2/21 , Modificato 17/2/21
pls help i have 14 days free right and im trying to cancel it but it wont let me on here it just says Membership Type: Premium Member via Google Play Premium Member so then i go to google play and it just says active and there is know cancel or anything i need to cancel it today because it says it will make the payment today and i dont have that so pls reply back ASAP
61684 punti CR
Invia un messaggio: GB Post
65 / M / Earth
Non in linea
Inviato 17/2/21 , Modificato 17/2/21

koikarma7 wrote:

pls help i have 14 days free right and im trying to cancel it but it wont let me on here it just says Membership Type: Premium Member via Google Play Premium Member so then i go to google play and it just says active and there is know cancel or anything i need to cancel it today because it says it will make the payment today and i dont have that so pls reply back ASAP


Try here?

https://play.google.com/store/account/subscriptions
11 punti CR
Invia un messaggio: GB Post
Non in linea
Inviato 17/2/21 , Modificato 17/2/21
thats the same thing ive been looking at and it still says the same thing just says active next payment 2/17/21 but nothing has came up
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